General Questions

Got a question? We've got answers. If you have some other questions, contact us using email.

  • JournEASE is a mobile app designed to simplify the expatriate experience in South Korea by providing personalized task assistance, multilingual support, and integration with local services.

  • JournEASE connects expatriates with local contractors who provide personalized assistance for daily tasks such as shopping, making reservations, booking tickets, and navigating local services.

  • JournEASE is designed for expatriates and tourists in South Korea. Whether you are here for a short visit or a long-term stay, our services can help you manage daily tasks and integrate into the local culture.

Services

  • We can assist with a variety of tasks including:

    - Tickets: Buying concert, movie, and train tickets.

    - Shopping: Assisting with online orders and local purchases.

    - Services: Finding housekeepers, cleaners, and other service providers.

    - Travel: Booking transportation and arranging travel plans.

    - Reservations: Making restaurant reservations and scheduling appointments.

    - Business: Document translation, courier services, and research assistance.

  • You can request a task through our platform. Simply log in, select the type of task, and provide the necessary details. Our contractors will take care of the rest.

  • Our pricing varies depending on the task. You can find detailed pricing information on our Pricing Page.

Account and Billing

  • Log in to the website and follow the instructions to create an account.

  • We accept payments through Stripe, ensuring secure and seamless transactions.

  • You can update your payment information in the app under the 'Account Settings' section.

Security and Privacy

  • We use industry-standard encryption and security protocols to protect your data. For more details, please visit our Security Page and Privacy Policy.

  • Yes, we use Stripe for payment processing, which is PCI Level 1 certified, the highest level of certification in the payments industry.

Still have questions?

Contact us.

info@journease-app.com
Help Desk: +82 2 3782 4830